ServiceRocket Apps
All Systems Operational

About This Site

Welcome to ServiceRocket's status page hub. Below you'll find status information for each of ServiceRocket's products and services.

Atlassian Cloud Apps Operational
90 days ago
100.0 % uptime
Today
Scaffolding for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Composition Tabs for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Linking for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Redirection for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Salesforce and Confluence Connector Cloud Operational
90 days ago
100.0 % uptime
Today
Security and Encryption for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Visibility for Confluence Cloud Operational
90 days ago
100.0 % uptime
Today
Connector for Salesforce & Jira Cloud Operational
90 days ago
100.0 % uptime
Today
Connector for Salesforce and Jira Service Desk Cloud Operational
90 days ago
100.0 % uptime
Today
Page Approval for Confluence Operational
90 days ago
100.0 % uptime
Today
Reporting for Confluence Operational
90 days ago
100.0 % uptime
Today
Tracking Access for Confluence Operational
90 days ago
100.0 % uptime
Today
Connector for Google Drive and Confluence Operational
90 days ago
100.0 % uptime
Today
Pathways Lite for Confluence Operational
90 days ago
100.0 % uptime
Today
Pathways Pro for Confluence Operational
90 days ago
100.0 % uptime
Today
Classic Connector for Salesforce & Jira Operational
90 days ago
100.0 % uptime
Today
Connector for Workplace & Jira Operational
90 days ago
100.0 % uptime
Today
Drift and Jira Connector Operational
90 days ago
100.0 % uptime
Today
ServiceRocket Marketplace Operational
Portal Operational
Website Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Service Desk Internal ? Operational
Service Desk Portal ? Operational
90 days ago
100.0 % uptime
Today
Service Desk Email Requests ? Operational
Documentation Site ? Operational
Server Operational
90 days ago
100.0 % uptime
Today
Data Center Operational
90 days ago
100.0 % uptime
Today
Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled - The Connector for Salesforce & Jira will undergo some behind the scene upgrades on 20 June 2021 from 07:00 P.M. PST to 10:00 PM PST. You may experience partial service disruption during this maintenance period. Administrators will not be able to modify connections, bindings, and mappings. However, you are still able to create/ associate Salesforce objects and Jira issues.
Jun 16, 02:29 UTC
Connector for Salesforce & Jira Uptime
Fetching
Linking for Confluence Cloud Uptime
Fetching
Visibility for Confluence Cloud Uptime
Fetching
Redirection for Confluence Cloud Uptime
Fetching
Salesforce & Jira Service Desk Cloud Connector Uptime
Fetching
Salesforce and Confluence Cloud Connector Uptime
Fetching
Security and Encryption for Confluence Cloud Uptime
Fetching
Scaffolding for Confluence Cloud Uptime
Fetching
Past Incidents
Jun 21, 2021

No incidents reported today.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Resolved - This issue has been resolved as the fix has released. Please contact us with this link: https://servicerocket.drift.click/ffd28687-47bc-4c44-ab36-d94d4dcc3198 or directly email apps.support@servicerocket.com if the issue still persists.

Here are the release notes for your reference:
- https://docs.servicerocket.com/salesforce-jira/getting-help/release-notes
Jun 16, 09:35 UTC
Investigating - We are currently experiencing an issue with displaying Jira comments in Salesforce and our Development Team is looking into it. This issue is currently affecting some of our customers and the symptoms are:
1. When associating Jira issue from Salesforce, "Unknown error! Index: 0, Size:0" error message pops up.
2. "Unknown error! Index: 0, Size:0" error message appears in the Jira Comments lightning component in Salesforce.

Stay tuned for more updates.
Jun 15, 12:08 UTC
Jun 15, 2021
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.