ServiceRocket Apps Status

ServiceRocket Apps

All Systems Operational

About This Site

Welcome to ServiceRocket's status page hub. Below you'll find status information for each of ServiceRocket's products and services.

Uptime over the past 90 days. View historical uptime.

Atlassian Cloud Apps Operational

90 days ago

100.0 % uptime

Today

Scaffolding for Confluence Cloud Operational

90 days ago

100.0 % uptime

Today

Composition Tabs for Confluence Cloud Operational

90 days ago

100.0 % uptime

Today

Linking for Confluence Cloud Operational

90 days ago

100.0 % uptime

Today

Redirection for Confluence Cloud Operational

90 days ago

100.0 % uptime

Today

Salesforce and Confluence Connector Cloud Operational

90 days ago

100.0 % uptime

Today

Security and Encryption for Confluence Cloud Operational

90 days ago

100.0 % uptime

Today

Visibility for Confluence Cloud Operational

90 days ago

100.0 % uptime

Today

Connector for Salesforce & Jira Cloud Operational

90 days ago

100.0 % uptime

Today

Connector for Salesforce and Jira Service Desk Cloud Operational

90 days ago

100.0 % uptime

Today

Page Approval for Confluence Operational

90 days ago

100.0 % uptime

Today

Reporting for Confluence Operational

90 days ago

100.0 % uptime

Today

Tracking Access for Confluence Operational

90 days ago

100.0 % uptime

Today

Connector for Google Drive and Confluence Operational

90 days ago

100.0 % uptime

Today

Pathways Lite for Confluence Operational

90 days ago

100.0 % uptime

Today

Pathways Pro for Confluence Operational

90 days ago

100.0 % uptime

Today

Classic Connector for Salesforce & Jira Operational

90 days ago

100.0 % uptime

Today

Connector for Workplace & Jira Operational

90 days ago

100.0 % uptime

Today

Drift and Jira Connector Operational

90 days ago

100.0 % uptime

Today

ServiceRocket Marketplace Operational

Portal Operational

Website Operational

Support Portal Operational

90 days ago

100.0 % uptime

Today

Service Desk Internal Operational

Service Desk Portal Operational

90 days ago

100.0 % uptime

Today

Service Desk Email Requests Operational

Documentation Site Operational

Server Operational

90 days ago

100.0 % uptime

Today

Data Center Operational

90 days ago

100.0 % uptime

Today

Cloud Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Connector for Salesforce & Jira Scheduled Maintenance Jun 21, 02:00-05:00 UTC

The Connector for Salesforce & Jira will undergo some behind the scene upgrades on 20 June 2021 from 07:00 P.M. PST to 10:00 PM PST. You may experience partial service disruption during this maintenance period. Administrators will not be able to modify connections, bindings, and mappings. However, you are still able to create/ associate Salesforce objects and Jira issues.
Posted on Jun 16, 02:29 UTC

System Metrics Month Week Day

Connector for Salesforce & Jira Uptime

Fetching

Linking for Confluence Cloud Uptime

Fetching

Visibility for Confluence Cloud Uptime

Fetching

Redirection for Confluence Cloud Uptime

Fetching

Salesforce & Jira Service Desk Cloud Connector Uptime

Fetching

Salesforce and Confluence Cloud Connector Uptime

Fetching

Security and Encryption for Confluence Cloud Uptime

Fetching

Scaffolding for Confluence Cloud Uptime

Fetching

Past Incidents

Jun 19, 2021

No incidents reported today.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

Connector for Salesforce & Jira: Getting "Unknown error! Index: 0, Size:0" error when displaying Jira Comments

Resolved - This issue has been resolved as the fix has released. Please contact us with this link: https://servicerocket.drift.click/ffd28687-47bc-4c44-ab36-d94d4dcc3198 or directly email apps.support@servicerocket.com if the issue still persists.

Here are the release notes for your reference:
- https://docs.servicerocket.com/salesforce-jira/getting-help/release-notes
Jun 16, 09:35 UTC

Investigating - We are currently experiencing an issue with displaying Jira comments in Salesforce and our Development Team is looking into it. This issue is currently affecting some of our customers and the symptoms are:
1. When associating Jira issue from Salesforce, "Unknown error! Index: 0, Size:0" error message pops up.
2. "Unknown error! Index: 0, Size:0" error message appears in the Jira Comments lightning component in Salesforce.

Stay tuned for more updates.
Jun 15, 12:08 UTC

Jun 15, 2021

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

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